cgebet2 Privacy Policy

1 Introduction

cgebet2 ("we", "us", "our", "the Company") operates the online gaming platform accessible at cgebet2.org (the "Platform"). We are committed to protecting the personal data of every player who registers and plays on cgebet2, including all Filipino players from Metro Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago.

This Privacy Policy describes how cgebet2 collects, processes, stores, and protects personal information in connection with your use of the Platform. It applies to all registered users, visitors, and any individual whose personal data is processed by cgebet2 in the course of operating the Platform.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with cgebet2.

2 Data We Collect

cgebet2 collects personal data that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city and province in the Philippines)
• Email address
• Mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence)
• Proof of address documents
• Selfie or facial verification image where required
• Proof of payment method (e.g., screenshot of GCash or PayMaya account in your name)

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya number, BPI/BDO/Metrobank account reference — we do not store full card numbers)
• Account balance history

2.4 Gaming Activity Data

• Game history, bet records, and wagering activity
• Bonus and promotion usage
• Session duration and login timestamps

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and similar tracking technologies (see Section 6)

2.6 Communications Data

• Records of your interactions with cgebet2 customer support
• Feedback, complaints, and dispute correspondence

3 How We Use Your Data

cgebet2 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your cgebet2 player account.
• Identity Verification: To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and anti-money laundering (AML) requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard in Philippine Peso.
• Platform Operation: To deliver the games, betting products, and services available on cgebet2, including slots, live casino, sports betting, sabong, and bingo.
• Regulatory Compliance: To meet our obligations under applicable Philippine laws, including reporting requirements to relevant gaming and financial authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour and provide responsible gaming tools, including deposit limits and self-exclusion, where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the cgebet2 Platform.

4 Legal Basis for Processing

cgebet2 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver the services you have registered for.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing necessary for cgebet2's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw consent at any time by contacting our support team.

5 Data Sharing

cgebet2 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and in accordance with this Policy:

5.1 Payment Processors

We share necessary financial data with payment service providers (including GCash, PayMaya, and banking partners) to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.

5.2 Identity Verification Providers

We use third-party KYC and identity verification services to validate your identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.

5.3 Regulatory Authorities

We may be required to disclose your personal data to Philippine gaming regulators, law enforcement agencies, or other government authorities where required by law or in response to a valid legal request.

5.4 Technology and Service Providers

We engage third-party technology providers (including cloud hosting, analytics, and customer support platforms) who process data on our behalf under strict data processing agreements. These providers may not use your data for their own purposes.

6 Cookies & Tracking Technologies

cgebet2 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics Cookies: Used to understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Functional Cookies: Used to remember your settings and personalise your experience on cgebet2, such as your preferred language or display settings.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set where you have provided consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the cgebet2 Platform.

7 Data Retention

cgebet2 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and registration data: retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• KYC and identity verification documents: retained for a minimum of five (5) years after the end of the business relationship.
• Financial transaction records: retained for a minimum of five (5) years as required by applicable financial regulations.
• Gaming activity records: retained for a minimum of three (3) years.
• Customer support communications: retained for two (2) years from the date of the interaction.

When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, cgebet2 will securely delete or anonymise it.

8 Your Rights

As a data subject, you have the following rights with respect to your personal data held by cgebet2. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access: You may request a copy of the personal data cgebet2 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

9 Data Security

cgebet2 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the cgebet2 Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While cgebet2 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your cgebet2 account.

10 Children's Privacy

The cgebet2 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend the account, delete the data, and return any deposits at our discretion.

11 Changes to This Policy

cgebet2 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the cgebet2 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cgebet2 handles your personal data, please contact our Data Privacy team:

We aim to respond to all privacy-related enquiries within five (5) business days. For urgent matters relating to suspected unauthorised access to your account, please contact support immediately for priority assistance.